Shipping Policy


For a general idea of shipping time within the United States using our standard shipping option, please refer to the map below. If the shipping time estimate does not fit the delivery schedule you have in mind, you are going to want to choose one of our expedited shipping options: UPS 3 DAY SELECT or UPS OVERNIGHT.

Shipping Refunds (Store Credit) - We provide TWO standard shipping options: 1. Completely free standard shipping without insurance (10-14 business days to arrive) on the package. If the package is lost in transit we are not able to open a claim and the customer claims all responsibility. 2. Insured standard shipping (7-10 business days to arrive) so in the event the package does get lost in transit we WOULD be able to open a claim and a replacement package can be shipped upon completion of the claim. UPS 3 DAY SELECT is guaranteed to be delivered on the 3rd business day. If the order is placed after hours during the week it will be shipped the next business day. UPS 3 DAY SELECT starts the day AFTER the package has been picked up. For instance: You place an order on a Tuesday at 1:30pm Eastern and the package is picked up same day at our cut off time of 2:00pm Eastern - the 1st business day would be Wednesday. If you place an order on Tuesday AFTER our cut off time of 2:00pm Eastern, then the package will not be picked up until Wednesday and then the 1st business day would be Thursday. UPS OVERNIGHT is guaranteed the next business day if ordered before 2:00pm EST Monday through Friday. All orders placed after hours will be shipped the next business day. UPS drivers reserve the right to not deliver a package in the event that the driver feels the package would not be safe due to weather or because the package is in public view and no one is home to accept the package. Tracking will be updated that the carrier made a delivery attempt. If this scenario occurs and therefore your package was not delivered in time you will not be credited shipping costs. If you choose UPS expedited shipping and have a PO Box we will ship it USPS Prority mail as UPS does not deliver to a PO Box. Shipments that do not arrive by the expected delivery day due to uncontrollable weather conditions do not qualify for credit.

Canada Shipments - RMR no longer supports Canada shipping as of 10-7-2020 due to shipping costs and shipping mistakes. If, at a later date, RMR can obtain better rates and better quality shipping Canada shipping will continue again.

Shipping Fees - Any package that is returned to us as "No Such Number", "Insufficient Address", "Return To Sender", "Undeliverable As Addressed", "Refused", "Unable To Forward", etc. will be charged a Return To Sender fee of $4.00. This amount will come out of the customer's refund or the customer will pay this fee along with return shipping to reship the package. If entered the address differently than what was on the purchase order, this fee will be waived.

Shipping Department Hours Of Operation
Monday through Friday
9:00am - 2:00pm EST

Our office is closed in observance of the following Holidays:
New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day

US Time in Transit Map